Flipkart Commerce Cloud

Privacy Policy

We value the trust you place in us and recognize the importance of information privacy. This privacy policy (“Privacy Policy”) describes how Flipkart Internet Pvt Ltd collects, uses, shares, stores or otherwise processes your personal data through the https://www.flipkartcommercecloud.com/ This Privacy Policy describes our practices in connection with business-to-business related services,  covers individuals who have business relationships or who contact us to know about the products and services offered by us on this website. The Policy also provides information about the choices you have regarding the use of your personally identifiable data as defined under the applicable laws (“personal data”) and the rights provided to you, including the ability to access, rectify or update information about you. Your personal data will primarily be stored and processed in the India region and may have data protection laws that are different from those that apply in the country in which you are located. By visiting this website, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.

Collection of your Information

We may collect personal data in many ways including correspondence, by telephone, email, via our website and chatbot from our website, from social media and publications, from other publicly available sources, advertisers, commercially available sources, business partners and from third parties.  You can browse the Platform without telling us who you are or revealing any personal data about yourself. However, in case you voluntarily provide your personal data to us, you will not be anonymous to us and your personal data will be processed as per applicable laws in India. We may collect your name, job title, official email address, and telephone number when you contact us. Please refrain from providing any other personal data including sensitive personal data other than official or business correspondence in case you try to contact us directly or via website. It is important that your personal data is up to date. We will take reasonable steps to make sure that your personal data is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Use of your Information

We collect your personal data for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your personal data for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. We identify and use your IP address which may be used to identify you and to gather broad information. We may also use your information for legal or regulatory purposes or reach out to you in case of any potential business opportunities. We may post testimonials on our Platform that may contain personal data. Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial. If you wish to update, or delete your testimonial, please contact us. We may process certain information of the website’s visitors and analyze it on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Platform or not), which URL you next go to (whether this URL is on our website or not), your computer browser information, and your IP address. For clarity, and notwithstanding anything contained herein, all interactions and transactions outside our Platform are expressly disclaimed from our responsibility or liability (of any kind).


We may use data collection devices such as “cookies” on certain pages of the website to help analyze our web page flow, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. Cookies do not contain any of your personal information. Additionally, you may encounter “cookies” or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties. You can also control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on the services.

Sharing of Personal Data

We may share your name, business and contact information internally within Flipkart group companies, affiliates, related companies and with other third parties for the purpose of providing services offered by them and in general connection to use of this Platform. We may share these information internally with our Flipkart Group companies, affiliates, related companies; for responding to your queries; to comply with our legal obligations; to enforce our Terms of Use; to analyze data on an aggregated level; for identifying any potential business opportunities, which may include schemes and plans which we find relevant to you and your requirements. We may also share these information in case of any mergers, acquisitions or amalgamations; to prevent, related to activity in the Platform. We may disclose personal data with law enforcement agencies, third party right owners, if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. However, we do not disclose your personal data to unrelated third parties for their marketing and advertising purposes without your explicit consent.

Link to other Sites

Our Platform may provide links to other websites from our Platform that may collect personal data about you. We suggest reviewing their respective Privacy Policies to understand their Privacy obligations before sharing any information.

Security Precautions

We maintain reasonable physical, electronic and procedural safeguards to protect your information. Once your information is in our possession, we adhere to our security guidelines to protect it against unauthorized access. However, by using the website, the users accept the inherent security implications of data transmission over the internet and the World wide web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the website.

Children Information

Use of our website is available only to persons who can form a legally binding contract under applicable law. We do not knowingly solicit or collect personal data from children under the age of 18 years. If you have shared any personal data of children under the age of 18 years, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

Data Retention

We retain your personal data in accordance with applicable laws, for a period no longer than is required for the purpose for which it was collected or as required under the applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse, to enable Flipkart to exercise its legal rights and/or defend against legal claims or if required by law or for other legitimate purposes.

Your Rights

We take every reasonable step to ensure that your personal data that we process is accurate and, where necessary, kept up to date, and any of your personal data that we process that you inform us is inaccurate (having regard to the purposes for which they are processed) is erased or rectified. Please contact us using the details below in case you want to exercise any ‘Data Subject Rights’ as per the applicable laws.

Your Consent

By visiting our website or by voluntarily providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the website in accordance with this Privacy Policy. If you disclose to us any personal data relating to other people, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

Changes to this Privacy Policy

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices.

Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules and regulations made thereunder, as amended, the name and contact details of the Grievance Officer are provided below:

Shremanth M
Flipkart Internet Pvt. Ltd.
Embassy Tech Village
8th Floor Block ‘B’ Devarabeesanahalli Village,
Varthur Hobli, Bengaluru East Taluk,
Bengaluru District,
Karnataka, India, 560103
Email: [email protected]

Last updated: March 2024