INDUSTRY CHALLENGES
Build a chatbot that your shoppers actually trust
FCC’s Smart Chat is built to handle ecommerce queries based on intent, and presents quick and relevant answers to support your shopping queries.
SUPPORT BOT
Valuable support hours are wasted handling repetitive queries manually
Automate query resolution and deliver quick, accurate, and relevant responses and bring agents into conversations seamlessly with human-in-the-loop capabilities
SHOPPING ASSISTANT
Bots that don’t understand shopping intent can’t recommend the right products, frustrating customers
Give users a smart shopping assistant that analyzes query intent and recommends the right product, while also providing contextually relevant information that delights shoppers
CHAT ANALYTICS
Lack of chat performance data hides opportunities to optimize shopping experiences and sales potential
Track chat performance KPIs on a powerful analytics dashboard, and identify key patterns that can inform your customer experience strategy
SMART CHAT PLATFORM
Support better shopping journeys
with an intelligent chatbot
SUPPORT BOT
Resolve customer issues faster
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Provide the most relevant answers based on query intent
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Intelligent query augmentation for optimized results
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Search operations and store taxonomy management
SHOPPING ASSISTANT
Boost discovery, contextually
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Auto-recommend products based on shopping intent
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Provide accurate and instant stock availability checks
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Deliver intuitive chats via natural language querying
CHAT ANALYTICS
Optimize chat performance
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Track chat performance metrics from a unified dashboard
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Gain actionable demand and support insights from chat patterns
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Reduce cart abandonment by identifying drop-off triggers
Leading Retailers Trust Us
Improve operational efficiency and delight shoppers
Lower operational costs
Save thousands in support costs by automating and accelerating query resolution at any scale of chats
Increased sales potential
Turn casual browsers into buyers by guiding them directly to products they're most likely to purchase
Greater productivity
Free up your agents to handle complex issues while the chatbot handles routine shopper and customer queries
Reduced abandonment
Improve purchase completion rates with timely and contextually relevant engagement
Improved CSAT
Delight customers with fast, intent-based, and accurate query resolution at any stage of their shopping journey
Actionable intelligence
Make better business decisions using useful insights derived from daily customer conversations via the chatbot
Case Studies
See our impact on high-growth retail businesses
END-TO-END RETAIL SOLUTIONS
Power your monetization journey with FCC’s Digital Commerce Solution
Demand Management
Optimize your sales funnel with composable storefronts, data-led personalization, and omnichannel CRM capabilities for improved conversions.
Commerce Engine
Make shopping decisions easier with advanced smart chat and search, scalable promotions management, and seamless catalog management capabilities for your commerce platform.
Supply Chain Management
Eliminate bottlenecks and minimize risk with agile and comprehensive cart and checkout, order management, and warehouse management capabilities.
Seller Ecosystem
Deliver exceptional selling experiences at scale with an end-to-end seller ecosystem—from simplified onboarding and settlements to self-serve order and listings management.
Transform your online business with FCC's Smart Chat
FAQ
An ecommerce chatbot platform automates customer interactions for online retailers. Understands shopping intent, provides instant query resolution, recommends products, and delivers responsive support 24/7. The platform reduces operational costs by handling repetitive questions while maintaining natural conversation flow.
A customer support chatbot for ecommerce resolves queries faster through intent-based resolution rather than keyword matching. FCC’s solution provides immediate responses to common questions while transferring complex issues to human agents.
This reduces wait times, minimizes support tickets, improves satisfaction scores, and allows support teams to focus on high-value interactions requiring human expertise.
The platform’s intelligent routing capabilities ensure questions reach the right resolution channel every time. FCC’s chatbot also captures valuable customer feedback to continuously improve service quality across all touchpoints.
Yes, the FCC’s conversational chatbot for ecommerce excels at recommendations through its Shopping Assistant functionality. The system analyzes query intent to suggest relevant products, provides real-time stock availability, and enhances discovery through natural language understanding. This capability transforms browsers into buyers by guiding them directly to products they’re most likely to purchase.
The platform’s recommendation engine incorporates browsing history, purchase patterns, and currently trending items to provide highly relevant suggestions. The chatbot also explains product features and highlights benefits that match customer preferences.
FCC’s ecommerce chatbots platform integrates seamlessly with existing systems. The platform connects with your product catalog, store taxonomy, and support knowledge base to provide relevant answers. Implementation works through FCC’s Commerce Engine framework, enabling the chatbot to access critical store data while maintaining performance and security standards across your digital commerce ecosystem.
The conversational chatbot for ecommerce personalizes interactions through intelligent query augmentation and intent recognition. FCC’s platform analyzes shopping patterns, conversation history, and browsing behavior to deliver contextually relevant recommendations.
This personalization includes tailored support solutions and intuitive conversations that adapt to each customer’s needs throughout their shopping journey. The system recognizes returning customers and recalls their preferences, creating continuity across sessions. It also adjusts communication style based on customer behavior patterns and modifies recommendation strategies for different product categories.
Customer support chatbot for ecommerce manages initial return stages by gathering information, validating eligibility, and initiating the process. The system provides status updates and answers questions about return policies.
For complex cases requiring approval, the chatbot transitions to human agents while maintaining conversation context, creating a smooth customer experience for return management.
The platform can generate return labels, provide packaging instructions, and track return shipments. It also captures return reasons to help identify product quality issues and improve inventory decisions.
The ecommerce chatbot platform maintains robust security protocols for all customer interactions. FCC’s system follows industry standards for data transmission and storage, protecting sensitive information. The platform collects only necessary data for query resolution and recommendations while operating within your existing security framework.
Yes, FCC’s ecommerce chatbots platform offers extensive customization for brand voice and response patterns. You can tailor conversation flows, recommendation strategies, and support responses to match your brand identity.
The analytics dashboard provides insights into chat performance, helping identify optimization opportunities to refine responses based on customer interaction patterns for improved engagement. The platform includes a user-friendly interface for editing response templates without coding knowledge.
You can also create specialized workflows for different product categories, seasonal promotions, and customer segments to maximize relevance.